ITIL® Service Strategy Manual

Is the ITIL Service Strategy Manual suitable for me?

The primary use of the This ITIL Service Strategy manual is for all individuals looking to acquire the ITIL Service Strategy qualification.

How will the ITIL Service Strategy Manual benefit me?

The official ITIL Service Strategy manual is a guide that can be utilised and referred to when studying for the ITIL Service Strategy qualification as well as in the career of service management professionals, with any level of experience

What jobs can I apply for after my ITIL training?

The official ITIL® Service Strategy manual can be used throughout careers for those that hold service management positions.

Why choose to buy the ITIL Service Strategy Manual from e-Careers?

We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 590,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 9,000 students. 

By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates. 

•  Do you live overseas? No problem, this book can be delivered worldwide
•  Gain all best practices needed for working in service strategy
•  Discounts for those that buy in bulkAn amazing addition to ITIL® Service Strategy training to improve your learning
•  itSMF International endorses this book, ensuring the quality is at a high-level
•  You will have access to the book whenever needed to keep up to date
•  PDF format option
•  Comes in 3 different languages - English, German, and Japanese
•  No VAT on this publication

What are the chapters in the ITIL Service Strategy manual?

•  Introduction
•  Service management as a practice
•  Service strategy principles
•  Service strategy processes
•  Service strategy, governance, architecture, and ITSM implementation strategies
•  Organising for service strategy
•  Technology considerations
•  Implementing service strategy
•  Challenges, risks and critical success factors 

What does the ITIL Service Strategy manual cover?

•  How to develop an IT service strategy that will generate the right business outcomes
•  Principles, processes and activities that can be implemented immediately
•  Potential challenges, risks and critical success factors
•  How to improve customer satisfaction, reduce costs and improve efficiency
•  How to respond to market changes and maintain a competitive advantage
•  Business opportunities and how to take advantage of them
•  The value of IT services on positive business outcomes